The Derby Medical Centre, 8 The Derby Square, Epsom, Surrey, KT19 8AG

Telephone: 01372 726361

Out of Hours Medical Care What to do when we are closed?

BOOK AN APPOINTMENT AT ONE OF OUR GP HUBS

You can now see a GP in the evening or at weekends.  You can book an appointment in advance or on the day. If you are unwell when your doctor’s surgery is closed, you can phone 01372 738 373 from 18:00 to 21:00 on weekdays or from 09:00 to 13:00 at the weekend to book an appointment. You will then be seen by a local NHS GP with full access to your medical history.  There is no charge for using this service. For more information visit www.gphp.co.uk or view our Enhanced Access Leaflet.

CALL 111

You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year. Calls are free from landlines and mobiles. If you need medical advice or help but it is not a medical emergency, you should call 111.

NHS 111 is for when you need medical attention or advice but it is not an emergency. You will be assessed, given advice and directed to the local service that can help you best. This could be A&E, an Urgent Care Centre or Minor Injuries Unit, an out of hours GP, community nurse, emergency dentist or late opening pharmacy.

Why use 111
NHS 111 is a fast and easy way to get the right help. It can also help free up 999 and local A&E departments so they can focus on emergency cases.

How does it work
111 will get you through to a team of highly trained advisers supported by experienced nurses. They will ask you questions to assess your symptoms, and give you the health care advice you need or direct you to the right local service.

Use NHS 111 if:

  • You need medical help fast, but it is not a 999 emergency
  • You think you need to go to A&E or another urgent care service
  • You don’t know who to call for medical help or you don’t have a GP to call
  • You require health information or reassurance what to do next
  • For less urgent health needs, you should still contact your GP or local pharmacist in the usual way.

When to call 999

Always call 999 if someone is seriously ill or injured and their life is at risk. Examples of medical emergencies include but are not limited to:

  • Chest pain
  • Difficulty in breathing
  • Unconsciousness
  • Severe loss of blood
  • Choking
  • Fitting or concussion
  • Drowning
  • Severe allergic reactions

If it is not a life-threatening emergency or you do not need immediate medical attention call 111.